Terms and Conditions

Terms & Conditions

Shipping Options
Protection Equipment Shipping Information

**Delivery Time:**

Typically 3-14 business days. Delays possible due to holidays or events.

**Carrier:**

FedEx Ground for lightning rod protection equipment and in extremely rare circumstances UPS is used (no exceptions); UPS or USPS for fancy items.

**Pricing:**

FedEx Ground will be around 17.5% of the total cost of your shipment, at a maximum charge of $500. Our shipping charges will never exceed $500, but we do have a minimum charge of $42 ($12 minimum + $30 fee) on protection equipment orders that total below $50. If you order fancy items and protection equipment, but your protection equipment totals under $50, you will still be charged for this fee.

Standard Fancy Item Shipping

**Delivery Time:**

Processing times are 5-7 business days; shipping occurs at the end of the week.

**Carrier:**

USPS or UPS


Returns Policy
- **Satisfaction Guarantee:** Full refund for unsatisfied purchases.

- **Return Request Period:** Within 7 days of order receipt.

- **Condition for Return:** Must include original order number and return reason.

- **Refund Details:** Covers product cost only; excludes shipping and handling.

- **Return Packaging:** Original form and packaging required.

- **Return Authorization Period:** Item must be received within 7 days of authorization.

- **Non-Returnable Items:** Lightning rods, fancy arrows with tail glass, and balls (unless returned in original packaging). Cable cannot be returned under any circumstances unless there is a physical defect or order order error.

- **Restocking Fee:** 15% of the product cost for protection equipment. Fancy items do not incur a restocking fee.

- **Refund Processing Time:** 14-45 days to reflect on credit card statement.

- **Damaged Packaging Fee:** $5 per damaged package.


International Shipping
- **Countries Served:**

Wide range, excluding Level 4 DO NOT TRAVEL countries as listed by the US Government.

- **Rates:**

Vary by destination country.

- **Exceptions:**

USPS does not ship fancy items to Afghanistan, Belarus, Bhutan, Brunei Darussalam, Lao PDR, Myanmar, Russian Federation, South Sudan, Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Yemen, Ukraine.

- **Additional Support:**

Contact for assistance if your country is not listed but is feasible for shipping.